Cookie policy

Cookie Policy
This Cookie Policy explains how Cloudoio (“we”, “us”) uses cookies and similar technologies on cloudoio.com and related country domains (the “Website”) and within our client portal at my.cloudoio.com (the “Portal”).

1. What are cookies?
Cookies are small text files stored on your device by your browser. They help websites function properly, remember preferences, and (where enabled) measure usage and performance.

2. Types of cookies we use
We use the following categories of cookies:

Strictly necessary cookies: required for security, network management, and core functionality.
Preferences cookies: remember choices such as language or currency.
Analytics cookies (optional): help us understand how visitors use the Website so we can improve it.
3. Cloudflare cookies (security & performance)
We use Cloudflare to help protect the Website from malicious traffic and to improve performance. Depending on enabled features, Cloudflare may set security-related cookies:

Cookie Purpose Typical retention
__cf_bm Bot protection cookie used by Cloudflare bot products (Bot Management / Bot Fight Mode). Cloudflare states it is necessary for bot solutions to function properly. [web:156] ~30 minutes (varies). [web:156]
_cfuvid Only set when enabled in a Cloudflare Rate Limiting rule option; used to help distinguish individual visitors who share an IP address. [web:156] Session (when enabled). [web:156]
__cfruid Strictly necessary cookie used to support Cloudflare Rate Limiting. [web:156] Varies / can be session-based. [web:156]
__cflb Used when Cloudflare Load Balancer session affinity is enabled, to direct requests to the same origin for a configured period. [web:156] Seconds up to 24 hours (configurable). [web:156]
4. Analytics cookies (if enabled)
If we enable analytics (for example, Google Analytics 4), it uses first-party cookies to distinguish unique users and sessions. Google’s Analytics Help Center notes that GA4 JavaScript tags use first-party cookies for this purpose. [web:177]

If analytics are enabled, you may be able to opt out through our cookie banner (where required) or by using browser controls (see Section 6).

5. Preference cookies (language/currency)
We may store your preferences (such as selected language or currency) so the Website can remember your choice. These cookies improve user experience and reduce the need to reselect settings on each visit.

6. How to manage cookies
You can control cookies through your browser settings (for example, deleting existing cookies or blocking future cookies). Note that blocking strictly necessary cookies may cause parts of the Website or Portal to stop working.

7. Changes to this Cookie Policy
We may update this Cookie Policy from time to time. We will post updates on this page and change the “Last updated” date below.

8. Contact
If you have questions about our use of cookies, contact us via our support channels or through the client portal at my.cloudoio.com.

Last updated: January 28, 2026

Note: This Cookie Policy is a general template and should be reviewed by legal counsel to ensure it matches the exact cookies and tools enabled on your Websites and Portal.